Shipping policy

Last updated: 14 June 2026

1. The short version

  • UK standard delivery: 1–3 working days.
  • International delivery: up to 10 working days.
  • Shipping rates are calculated and shown at checkout before you pay.
  • For international orders, any import duties and taxes (including EU VAT) are calculated and included at checkout — so there are usually no extra charges on delivery.
  • Free standard UK shipping when your order contains 2 or more formulas and checkout is completed within 10 minutes of adding the qualifying items to your cart.
  • There is no express or next-day delivery option.

2. Where we ship

We ship to addresses in the United Kingdom and internationally. The countries available to you will be shown at checkout.

3. Dispatch & delivery timeframes

We aim to process and dispatch orders promptly on working days.

Once dispatched, estimated delivery timeframes are:

  • UK: 1–3 working days.
  • International: up to 10 working days.

These are estimates, not guarantees. Occasional delays can occur due to factors outside our control, including postal service disruptions and customs processing.

Working days are Monday to Friday, excluding weekends and UK public bank holidays.

4. Shipping costs

Shipping costs are calculated based on your delivery address and order details. The exact amount will be shown to you at checkout before you complete payment. No shipping charges are applied without your confirmation.

5. Free UK shipping promotion

Free standard UK shipping is available when both of the following conditions are met:

  1. Your order contains 2 or more formulas; and
  2. You complete checkout within 10 minutes of adding the qualifying items to your cart.

If those conditions are met, free standard shipping will be applied automatically at checkout.

Satori Formulas may, at its sole discretion, extend this window by up to 5 minutes as a goodwill gesture. This is not guaranteed and does not form part of the promotional terms.

Important terms:

  • This promotion applies to UK delivery addresses only.
  • If the 10-minute condition is not met, standard shipping rates apply at checkout.
  • This promotion may be amended or withdrawn at any time without notice.
  • The promotion has no cash value and cannot be exchanged for any alternative.

6. International orders: customs, duties & taxes

For orders delivered outside the United Kingdom, we calculate and collect any applicable import duties and taxes at checkout, so the price you pay already includes them. In most cases this means no surprise customs charges or handling fees when your parcel is delivered.

For deliveries to the European Union, VAT is collected at checkout and accounted for under the Import One-Stop Shop (IOSS) scheme, so qualifying orders clear customs without further VAT being charged on arrival.

The duties and taxes shown at checkout are calculated from your delivery address and the contents of your order. They are estimates: in rare cases a local carrier or customs authority may still apply a small additional charge that is outside our control. Higher-value orders may fall outside these schemes and be subject to standard import charges on delivery.

Customs inspection can add delay beyond our estimated delivery timeframes. We are not responsible for delays caused by customs processing.

If a parcel is refused or goes unclaimed and is returned to us or destroyed by the carrier, we reserve the right to deduct the original outbound shipping cost and any fees charged to us from your refund. We will refund the remaining amount to your original payment method within 5–10 working days of the parcel being returned to us.

7. Tracking

When your order has been dispatched, you will receive a confirmation email. Where tracking information is available, it will be included in that email.

8. Delays & missing parcels

Delivery timeframes are estimates. If your parcel has not arrived, please allow the following before contacting us:

  • UK orders: 7 working days from the dispatch confirmation date.
  • International orders: 21 working days from the dispatch confirmation date.

If your parcel has not arrived within those periods, please contact us at [email protected] with your order number. We will investigate with the carrier and keep you informed.

9. Incorrect addresses

It is your responsibility to provide a complete and accurate delivery address when placing your order. We cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address.

If a parcel is returned to us because the address provided was incorrect or incomplete, we will contact you. Re-delivery may incur an additional shipping charge. If you do not wish to arrange re-delivery, we will refund the cost of the products only; the original shipping charge is non-refundable.

10. Damaged on arrival

If your order arrives damaged, please contact us at [email protected] within 48 hours of delivery, and include photographs of the damage and the packaging if possible. We will do our best to resolve the issue promptly.

Your statutory rights are not affected. For full details of how we handle faulty or damaged goods, please see our Refund & Returns Policy.

11. Contact

For any shipping query, please email us at [email protected]. We aim to respond within 2 working days.